Career - Tourist Information Officer

Tourist Information Officers answer questions from tourists, visitors, local residents and other tourism industry colleagues, in person, over the phone, via email or online, make suggestions on tours, travel routes, accommodation and local attractions and provide literature and information on local, interstate and international tours and places of interest. They will maintain literature and brochure stocks and sell souvenirs and other merchandise. They will discuss transport, accommodation and tour availability and cost and arrange bookings and documentation for travel and accommodation, and collect payment. They will assist travel agents and tour operators in preparing itineraries for tourists and undertake general clerical and office duties. They need to coordinate volunteer or part-time staff
and put together statistics concerning the number and nature of enquiries and be responsible for overall presentation of the information centre.

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