Career - Hotel and Motel Front Office Attendant

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Hotel and Motel Front Office Attendants will receive reservations for accommodation from clients, either in person, online or by telephone, fax or email. They will take guests' details and allocate their rooms and will talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests and also Inform guests of the hotel/motel's services and facilities, policies and procedures. They will provide tourist information to guests,
make reservations for sightseeing tours, restaurants, the cinema and live entertainment and deal with enquiries and requests from guests. They will take messages for guests and finalise guests' bills and issue receipts upon payment. They will arrange accommodation for guests travelling to other destinations and perform cashier duties and exchange foreign currency. They will place guests' possessions in a safe if requested and coordinate the cleaning of guests' personal laundry, shoe shining and room service deliveries. They should make sure that the in-house procedures are followed to help ensure the security of guests and employees and also perform general secretarial duties, such as preparing correspondence and attending to a switchboard.
Avg Salary
Australia  $60,000 AUD
United Kingdom  £33,779 GBP
United States of America  $39,373 USD
New Zealand  $46,898 NZD
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