Career - Customer Service Manager

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Customer Service Managers will manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively. They will develop and review customer relations policies, programs and procedures and will provide direction and feedback to team members and assist with recruitment. They will plan, put into place and manage after-sales services, and continually improve these services and will talk to other managers within other organisational units, and to service agents and customers to identify and respond to issues and expectations. They will ensure the organisation complies with established product and service quality standards and also distribute promotional and service publications to service agents and customers.
Avg Salary
Australia  $65,525 AUD
United Kingdom  £28,584 GBP
United States of America  $95,123 USD
New Zealand  $64,521 NZD
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