Career - Contact Centre Operator

Contact Centre Operators will answer incoming calls and assist customers with their enquiries and will make outbound sales and research calls. They will create further interest in the company's services by inviting customers to use the services and products offered and will provide a high level of personalised customer service. They will update databases with changes to the details and status of each customer or prospective customer and will arrange the distribution of products, information kits or brochures to clients and interested parties. They will follow up client calls with clerical duties, including faxing, filling out paperwork, conducting credit reference checks and liaising with other departments.

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